Retex Hair Straightening System

Return & Refund Policy

By placing an order, you agree to the terms outlined below. This policy is strictly enforced.

Eligibility Window

• Return requests must be submitted within 15 calendar days of delivery.

• Requests submitted after 15 days are not eligible for return, refund, or exchange.

Required Authorization

• All returns require prior approval.
  

• Return requests must be submitted within 15 days of delivery using the return request form and must include:
  

• Order number
  

• Reason for return
  

• Clear photos of the product
  

• Clear photos of the original packaging
  

• Returns sent without approval will be refused and are not eligible for a refund.
  

• If approved, return instructions and the return address will be provided.

Condition Requirements

• Items must be unused, unopened, uninstalled, and in pristine, original condition, including all original packaging, seals, and components.

• Opened or broken seals automatically disqualify an item from return.

• The following items are final sale and non-returnable:

• Brushes and combs

• Barber tools, including trimmers and clippers

• Any used or opened hair treatments or hair products

• Used, opened, altered, installed, or customer-damaged items will not be accepted.

• All returns are inspected upon receipt. Items that fail inspection are ineligible for refund.

Defective or Malfunctioning Appliances

• Appliances that arrive defective or malfunctioning may be returned within 15 days of delivery for evaluation.
  

• After 15 days, any warranty, service, or repair claims fall outside of United Salon Supplies’ return policy.
  

• United Salon Supplies does not perform warranty repairs.

Hair Color Disclaimer

• Final color results depend on application method, developer strength, processing time, hair condition, and existing color.
  

• Customers are responsible for ensuring proper formulation and application through a licensed professional.
  

• Hair color products are final sale once opened or used.

Incorrect Item Received

• Incorrect items must be reported within 48 hours of delivery.
  

• Once verified, a prepaid return label will be provided.
  

• Replacement items are shipped after the incorrect item is received and inspected.
  

Shipping & Fees

• Original shipping and handling charges are non-refundable and deducted from all returns.
  

• Customers are responsible for return shipping costs unless the return is due to our error.
  

• Returns must be unopened, unused, and in pristine condition to avoid additional deductions.

• Items not meeting return condition requirements may be refused or refunded at a reduced amount.
  

• Orders that have gone missing must be reported within 15 days of last tracking update.

Refunds

• Approved refunds are issued to the original payment method within 5–10 business days after inspection.
  

• Refund amounts reflect all applicable deductions, including original shipping charges.
  

Risk of Loss & Disputes

• Customers assume full responsibility for all return shipments until they are received and inspected by United Salon Supplies.
  

• Trackable and insured shipping is strongly recommended. United Salon Supplies is not responsible for return shipments that are lost, delayed, or damaged in transit.
  

• Any request for a return, refund, replacement, or exchange that falls outside of this policy may be denied at our sole discretion.
  

• United Salon Supplies’ responsibility for an order ends once the shipment is marked delivered by the carrier to the address provided at checkout.
  

• Any loss, damage, theft, delay, or missing items occurring after delivery is not the responsibility of United Salon Supplies.
  

• Orders delivered to freight forwarders, mail forwarding services, third-party carriers, or package handling services are considered delivered once accepted by that service.