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Return & Refund Policy

By placing an order, you agree to the terms below. This policy is strictly enforced.

Eligibility Window

  • Return requests must be submitted within 30 calendar days of delivery.
  • Requests submitted after 30 days are ineligible for return.

Required Authorization

  • All returns require prior written approval.
  • To request authorization, email info@unitedsalonsupplies.com within 30 days and include:
    • Order number
    • Reason for return
    • Clear photos of the product
    • Clear photos of the original packaging
  • Returns sent without written approval will be refused and are not eligible for a refund.
  • If approved, a return address and instructions will be provided.

Condition Requirements

  • Items must be unused, unopened, uninstalled, and in original condition with all original packaging and components.
  • Used, opened, altered, installed, or customer-damaged items are not returnable.
  • All returns are inspected upon receipt; items failing inspection are ineligible for refund.

Defective or Malfunctioning Appliances

  • If an appliance is defective or malfunctions, it may be returned within 30 days of purchase for evaluation.
  • After 30 days, all repair, replacement, or service requests must be handled directly through the manufacturer.
  • Manufacturer warranty information is included inside the product box.
  • Further warranty issues must be addressed through the manufacturer’s warranty program, not United Salon Supplies.

Hair Color Disclaimer

  • Hair color results are not guaranteed.
  • Shades may vary depending on application, developer strength, hair type, and pre-existing color.
  • For shade or formulation questions, please consult the manufacturer directly prior to purchase.

Shipping & Fees

  • Original shipping and handling fees are non-refundable.
  • Customers are responsible for all return shipping costs unless the return is due to our error.
  • Approved returns are subject to a restocking fee of up to 20%, deducted from the refund.

Incorrect Item Received

  • If you receive an incorrect product, you must contact us within 48 hours.
  • We will provide a prepaid return label once verified.
  • The correct item will be shipped after the incorrect item is received and inspected.

Refunds

  • Approved refunds are issued to the original payment method within 5–10 business days after inspection.
  • Refunds reflect all applicable deductions, including restocking fees and non-refundable shipping.

Risk of Loss & Disputes

  • Customers are responsible for the item until it is received and inspected at our facility.
  • Trackable shipping is strongly recommended; lost or damaged return shipments are not our responsibility.
  • Returns, refunds, or exchanges outside this policy are not guaranteed and may be deemed ineligible.
How do I start a return?

To start a return, email info@unitedsalonsupplies.com within 30 days of delivery. Please include your order number, the reason for the return, and clear photos of both the product and the original packaging. All returns require approval before shipping.
How long do I have to request a return?
Return requests must be submitted within 30 calendar days of delivery. Requests submitted after this period are ineligible for approval.
Can I return an item that has been used or opened?
To ensure product quality and safety, we can only accept returns on items that are unused, unopened, and in original condition. Items that have been used, opened, installed, altered, or damaged are ineligible for return.
What condition must the item be in to qualify for a return?
Returned items must be unused, unopened, and returned in their original packaging with all accessories and components included. Items showing signs of use, wear, damage, or missing parts are ineligible for return.
Do I need approval before sending my item back?
Yes. All returns require prior written approval. Items sent without approval may be refused and are ineligible for a refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an incorrect item sent by us.
What happens if I received the wrong item?
If you received an incorrect product, contact info@unitedsalonsupplies.com within 48 hours. We will provide a prepaid return shipping label, and the correct item will be shipped after the incorrect item is received and verified.
Are shipping charges refundable?
No. Original shipping and handling charges, including expedited or promotional shipping, are non-refundable.
Is there a restocking fee?
Yes. Approved returns may be subject to a restocking fee of up to 20%, which is deducted from the refund.
How is the restocking fee determined?
The restocking fee is based on the condition of the returned item, packaging, and overall compliance with the return policy.
What happens after you receive my return?
Once received, all returns are inspected. If approved, refunds are processed within 5–10 business days to the original payment method, minus applicable fees.
Will I receive a full refund?
Refunds are issued minus any applicable restocking fee, original shipping charges, and deductions for non-compliance with the return policy.
What if my return does not meet the policy requirements?
If a return does not meet eligibility requirements, it is considered ineligible. In such cases, the item may be returned to the customer at their expense, or no refund will be issued.
What if my return is lost or damaged during shipping?
We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.
Do you offer exchanges?
At this time, we do not offer exchanges. If you need a different item, please place a new order after completing the return process.


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