FREE SHIPPING ON ORDERS OF $75 AND MORE*. ALL ORDERS SHIPPED FROM USA.

Shipping Policy

Order Processing

  • Orders are typically prepared and shipped within 1–3 business days unless otherwise stated on the product page.
  • Processing time (preparing your order) is separate from shipping transit time ((the carrier’s delivery time) and is not included in delivery estimates. Any delivery timeframe shown at checkout is an estimate only and is not guaranteed.
  • Orders placed before 12:00 PM PST, Monday–Friday, are usually shipped the same business day. Orders placed after 12:00 PM PST, on weekends, or on holidays ship the next business day.
  • United Salon Supplies does not process or ship orders on weekends or holidays.

Shipping Addresses & Customer Responsibility

  • Customers are responsible for providing accurate and complete shipping information at checkout. Any requested address changes before shipment may be accommodated at our discretion but are not guaranteed.
  • United Salon Supplies is not responsible for delays, losses, or delivery failures caused by incorrect, incomplete, or undeliverable addresses.
  • Any additional costs for address corrections, rerouting, reshipment, or returned shipments are the responsibility of the customer.
  • If a package is returned to United Salon Supplies due to refusal, unclaimed delivery, or incorrect address, we will notify the customer once it is received to discuss available options.

Free Shipping

  • Free shipping applies to orders with a subtotal over $75.00.
  • Heavy or oversized items weighing over 8 pounds are excluded from free shipping.
  • Excluded items include, but are not limited to: gallon-sized developer products.

Delivery Estimates & Carrier Performance

  • Delivery dates provided are estimates only and are not guaranteed.
  • United Salon Supplies is not responsible for delays caused by carriers, weather, labor disruptions, service interruptions, or other circumstances beyond our control.

Tracking & Delivery Issues

  • Tracking information is provided once the order ships.
  • If tracking does not update for multiple business days, customers may contact us to initiate a carrier investigation.
  • Refunds or replacements will not be issued until the carrier investigation is complete and shipment status is confirmed.
  • Packages marked “Delivered” by the carrier are considered fulfilled.

Expedited Shipping

  • Expedited shipping options affect carrier transit time only, not processing time.
  • Choosing expedited shipping does not guarantee delivery by a specific date.
  • If an order is shipped using the correct expedited service selected at checkout, United Salon Supplies is not responsible for carrier delays.
  • Expedited shipping fees are non-refundable once the order ships.

Risk of Loss

  • United Salon Supplies is not automatically responsible for lost, stolen, damaged, or delayed packages after carrier acceptance. However, we will work with the carrier to investigate any reported issues. Refunds or replacements will only be issued once the carrier confirms the shipment status.

Refused, Unclaimed, or Returned Packages

  • Packages that are refused, unclaimed, or returned to sender may incur return shipping charges and deductions from any refund.
  • Refunds, if applicable, are only issued after the item is received and inspected.

Final Disclaimer

  • All shipping services are provided by third-party carriers. United Salon Supplies does not control carrier operations and is not liable for carrier-related delays or failures.
  • By placing an order, the customer acknowledges and agrees that carrier delays, delivery issues, or transit interruptions do not entitle the customer to a refund, replacement, or chargeback.

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