Most orders are shipped within 1–3 business days. Orders placed before 12:00 PM PST Monday–Friday usually ship the same day. Orders placed after 12:00 PM, on weekends, or holidays ship the next business day. Processing time is separate from shipping transit time and is not included in delivery estimates.

We may be able to update the shipping address before your order ships, but this is not guaranteed. Please ensure your address is correct at checkout.

Orders cannot be modified once placed. Cancellation requests may be possible before the order ships, but are not guaranteed.

Once your order ships, you will receive a tracking number via email. If tracking does not update for multiple business days, you can contact us to investigate. Refunds or replacements will only be issued after the carrier confirms the shipment status.

If your package shows as delivered but you cannot locate it, please check with your local post office or carrier first. If the delivery cannot be located, please reach out to us so we can help investigate with the carrier.

If a package is returned due to refusal, unclaimed delivery, or an incorrect address, we will contact you once it is received to discuss available options. Additional shipping charges to reship the order may apply.

To request a return, submit a return form within 15 days of delivery. Returns must be unopened, unused, and in pristine condition. Once approved, we will provide instructions and the return address.

No. Hair color results can vary based on many factors, including hair condition, formulation choices, developer strength, and processing time. Hair color products are final sale once opened or used.

Opened or used products are not eligible for return or refund.

Yes. We cannot accept returns for:

• Opened or used hair color products
• Hair treatments, shampoos, or conditioners once opened
• Brushes, combs, and barber tools (trimmers, clippers)

No. Original shipping charges are non-refundable.

Approved refunds are issued within 5–10 business days after inspection.

Contact us within 48 hours of delivery. A prepaid return label will be provided once verified.

Yes. All products sold on our website are 100% authentic. We purchase directly from the manufacturer or from authorized distributors to ensure quality, safety, and authenticity.

We ensure all products are fresh and suitable for use according to manufacturer standards. Some products, including hair color, are not labeled with an expiration date. What you may find instead is a batch or lot code used for manufacturing and quality tracking. If you have questions about a specific product, contact us at info@unitedsalonsupplies.com.