Wella Professionals Illumina Permanent Hair Color

To request a return, please visit our simple and easy to use Returns and Exchanges Portal to start the return process. 

At United Salon Supplies, we are committed to customer satisfaction. You can return an item within 30 days of receiving it for a refund, minus original shipping charges (merchandise must be in new condition and in original packaging). In cases of the item not being in brand new condition, a restocking fee of up to 14% will apply.

Additionally, all returns/exchanges must be in their original box and packaging. We cannot accept any returned merchandise received in other packaging. If you no longer have the original box and packaging, please let our support team know, so they can provide alternative options for you.

All returns/exchanges must be shipped back to us within 10 business days of the return authorization, or the request will be cancelled.

Please make sure to include a copy or your invoice, packing slip or order confirmation with your return before shipping it back it to warehouse.

Your exchange/refund/credit will be issued after the item has been returned and inspected. Please note, once a refund has been issued, it can take anywhere from 7-14 business days for the credit to reflect on your bank statement, depending on your financial institution.

The cost of return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.

Any shipping charges you paid on the original order are non-refundable.

WE CANNOT ACCEPT RETURNS OF:

• Items that have been damaged, scratched, marks, odors or in any way different to the original conditions. (not a product defect).
• Products that are not in the original box and packaging.
• Open-Box items or Special Deal merchandise (i.e. Black Friday, Cyber Monday, Clearance, etc).
• Due to sanitary & health concerns, hair brushes, heat-resistant gloves, and unsealed liquid products are final sale. We do not accept returns on used hair styling tools. Other conditions may apply. Please contact us for details.

All returned items will be carefully inspected and checked upon arrival.

The following are return and exchange reasons allowed when returning items:

Change my mind: 

• Return shipping fees are deducted from final refund.
• A 14% restocking fee is deducted from the refund/store credit based on the condition of the returned item(s).
• Original shipping paid by the customer is not refunded.

Ordered by mistake:

• Return shipping fees are deducted from final refund.
• A 14% restocking fee is deducted from the refund/store credit based on the condition of the returned item(s).
• Original shipping paid by the customer is not refunded.

Received incorrect item(s):

• Customer is required to provide photo proof of incorrect item(s) received via email after return request has been created.
• Pre-paid return shipping label is issued to the customer.
• Customer can either opt to receive the correct item, a full refund or store credit.

• Customer is required to provide photo proof of incorrect item(s) received via email after return request has been created.
• Pre-paid return shipping label is issued to the customer.
• Customer can either opt to receive the correct item, a full refund or store credit.

We reserve the right to apply refunds in the form of a store credit in certain circumstances.